Description : Customer Support Agent (Contract). Company : TripleTen. Location : Caracas
Please pay attention to the fact that the basic schedule is 2/2, 10 am - 10 pm ET (15:00 - 03:00 Central European Time / 17:00 - 05:00 GMT +3). Up to 3 times a month, the schedule may be shifted +- 4 hours towards day/night time to cover other teammates' shifts.
TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.
Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. TripleTen is a remote-first organization, mirroring our students who complete our bootcamps in a remote environment.
We are looking to hire a Customer Support Agent to help students from our international cohorts (mainly from the USA) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please note that to apply for this position, you will be required to to record a video via Hireflix platform (in addition to your resume). Thank you for your understanding!
What you will do::
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
- Advanced level of English (C1);
- Customer-oriented, enjoy helping people, and able to multitask;
- General understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python;
- Interest in the tech industry, ready to dive into it, understanding the processes of IT products, and online services;
- Ability to organize oneself, everyone, and everything around.
- $1.1k payment on a monthly basis;
- The basic schedule is 2/2, 10 am - 10 pm ET (15:00 - 03:00 Central European Time / 17:00 - 05:00 GMT +3).
- Up to 3 times a month, the schedule may be shifted +- 4 hours towards day/night time to cover other teammates' shifts;
- A comfortable digital office. We use modern digital tools — Jira, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- A diverse and close-knit global team spread across the US, Israel, LatAm, Serbia, Georgia, Armenia, and more.
- At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities.
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
- TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
